Privacy Policy

Last updated: April 2026

1. Who We Are

The Fractional Institute is a trading name of Fractional Global F.Z.E., a Free Zone Establishment registered in the United Arab Emirates (“we”, “our”, “us”).

We operate the website fractional-institute.com(the “Website”) and the associated certification programme and services (the “Services”).

For any privacy-related enquiries, contact us at institute@fractional-global.com.

2. Information We Collect

We collect information you provide directly when you use our Website and Services:

  • Waitlist registration: email address
  • Application submission: full name, email address, LinkedIn profile URL, current role, years of executive experience, fractional status, primary role focus, programme goals, and referral source
  • Communications: any information you provide when contacting us by email

Automatically collected information

We use Vercel Analytics, a privacy-friendly analytics service provided by Vercel Inc. Vercel Analytics collects anonymised usage data such as page views, referrer information, device type, and country of origin. It does not use cookies, does not track individual users across sites, and does not collect personally identifiable information.

3. How We Use Your Information

We use the information we collect to:

  • Process and review your application for the programme
  • Send transactional emails, including waitlist confirmations and application updates
  • Communicate with you about the programme, upcoming cohorts, and relevant opportunities
  • Improve our Website and Services based on aggregated, anonymised usage patterns
  • Comply with applicable legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Consent: when you submit your email to the waitlist or complete an application, you consent to us processing your data for the stated purposes
  • Legitimate interest: to improve our services and communicate relevant updates about the programme
  • Legal obligation: where required by UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) or other applicable laws

For users located in the European Economic Area or the United Kingdom, we process your data in compliance with the General Data Protection Regulation (GDPR) and the UK GDPR respectively.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We share data only with the following categories of service providers, who process data on our behalf under appropriate contractual safeguards:

  • Hosting & analytics: Vercel Inc. (website hosting and anonymised analytics)
  • Email delivery: Resend (transactional email service)
  • CRM: Attio (customer relationship management)
  • Data storage: PayloadCMS (application data management)

These service providers are located in the United States and the European Union. Where personal data is transferred outside the UAE, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. If your application is not successful, we retain your data for up to 12 months to allow you to reapply to future cohorts, after which it is securely deleted unless you request earlier deletion.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmission between your browser and our servers is encrypted using TLS (HTTPS). Access to personal data is restricted to authorised personnel only.

8. Your Rights

Under applicable data protection laws, including the UAE PDPL and, where applicable, the GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete personal data
  • Erase your personal data (right to be forgotten)
  • Restrict or object to the processing of your personal data
  • Data portability— receive your data in a structured, commonly used format
  • Withdraw consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal

To exercise any of these rights, contact us at institute@fractional-global.com. We will respond within 30 days.

9. Cookies

Our Website does not use cookies for analytics or tracking purposes. Vercel Analytics operates without cookies. Essential cookies may be used by our hosting provider for the technical operation of the Website (e.g., load balancing). These do not track you or collect personal information.

10. Children’s Privacy

Our Services are intended for professionals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected data from a minor, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Website or by email. The “Last updated” date at the top of this page indicates the most recent revision.

12. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, contact:

Fractional Global F.Z.E.
Email: institute@fractional-global.com

If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.